Frequently Asked Questions
How Can I upload my photos ?
You can upload your photo AFTER your order : An automatic email is sent to you, with a link to upload your picture. Beware, this email often lands in our customers' spam-boxes ! If you do not find the automatic email, just send your photo by email to firstname.lastname@example.org. If you do not, then we will write to you.
Is my photo neat enough ?
The general rule is the neater the photo, the better the portrait. Also a big original file will be better than a reduced picture, even if it looks good on your screen. Our artists work on enlarged portraits, and cannot guess the real features of the faces if they are not present on your photo. If your picture is not neat enough, we will write to you.
Can I get an immediate proof ?
NOT WITH US ! A good portrait takes time. There is nothing automatic in our procedure. We will send you a first preview as soon as the designer has finished it, and you will be able to react freely to it. We aim at sending you a preview within 24 hours.
What is the standard turnaround ?
It takes between 1 day and 3 generally, for you to approve of a preview, then 4 to 8 days for the delivery, so between 5 days and 11, with an average of 8 days.
Can we go faster ?
Yes, we can. Tell us about your deadline, and we'll rush. If necessary, order only a Digital File and get your canvas printed at a professional printer's in your area. If you order a Canvas print for a birthday gift, and it cannot be delivered on the birthday date, we would send you a gift card with the portrait inserted in it, that you can print on paper and offer... 2 gifts instead of 1!
Where can I pay ?
We will send you a Paypal link before we print your portrait, once you have approved of a preview. No urgency, we want you happy with the design, first.
Can I ask for a custom-made background ?
Yes, you can. But we will have to charge you the equivalent of the price of one extra face. For some styles, it represents a lot of work. If you want it so, just add 1 to the number of faces, when you order.
Can you do other styles than those showed in your Website ?
Yes, we can. But you have to define what you want, generally with a sample picture. Use our CONTACT page to explain what you want, or send an email to email@example.com, and we will come back with a proposition.
What's a Digital File ?
It's a High resolution file that we issue and send to you by email. With this file, you will be able to print by yourself (at a professional printer's in your area, or with another canvas print provider on the web). A good solution if you are in a hurry, and also as a complement to your canvas print, if you want to save the original image on your computer.
What's your deadline for Christmas Gifts ?
For deliveries in the USA, we would recommend to order before Dec. 12th. Before Christmas, we are used to working more, and 7 days a week.
THANK YOU !
If you wish to order, just go in the Art Shop now, and let's make a nice piece of Art together.